Hi! Here we’ve gathered some of your most common questions to save you some time 🙂 If you still can’t find what you’re looking for, send us an email, we’re happy to help!
Read more about returns and complaints Click here
Very likely, we ship to most countries in the world, just type your country at the checkout to find out
The shipping charge will be added to your order and visible at checkout before you finalize the order. The shipping is based on the destination country,
it varies country by country. We use USPS, UPS, FedEx and more companies as per customer requirement
Yes, you will receive a tracking number in the shipping confirmation e-mail with a link to where you track the package
We dispatch all orders within 48 hrs on working days. Holidays and bank holidays might affect this time. When the order is shipped you receive a shipping confirmation e-mail. From when the order is shipped it should take 2-7 working days depending on where in the world you live. there is an option on checkout your order; you can choose the shipping method where you can get the order on express and urgent basis. but it might cost you bit more than usual shipping fee. If it takes longer, please contact us and we’ll have a look at what might have happened..
We accept card payments with MasterCard, VISA and AMEX or payment via PayPal.
The currencies used are EUR, USD, GBP, SEK, DKK and NOK. The currency is chosen automatically depending on your shipping country.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information.
No, you do not need to register to place an order, but you need to provide a valid e-mail address and contact details when placing an order. But if you like, you can create a user account on our webpage to get more updates and tracking details.
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. If you would like to make any changes, please contact us as soon as possible by e-mail.
An order confirmation e-mail is sent immediately after the order is placed. Check your inbox and junk mail, and add [email protected] to your contact book for future purchases. If it is missing, chances are that your order did not go through correctly. Please contact us and we’ll sort it out!
The coupon code is entered in the checkout stage. Enter the code in the coupon-field, the total amount of your order will be re-calculated and you will clearly see how much was deducted.
You have the right to cancel your purchase within a period of 7 calendar days after the day of delivery of the goods. We need the returned goods in the same condition as you received them: unworn and with original labels still attached. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.